My basement flooded after a storm. What should I do first before calling my insurance company?

Before you pick up the phone, take a few minutes to protect yourself and your claim. The steps you take in the first hour matter almost as much as the steps you take in the first week.

• Turn off electricity to the flooded area if you can safely reach the breaker
• Take photos and video of the water level, damaged belongings, and any visible source (like a window or foundation crack)
• Remove any items you can safely lift, especially anything on the floor that will keep absorbing water
• Note the time you discovered the flooding, since insurers often ask

Once you've documented the scene, call a restoration company before you call your insurance adjuster if you can. We can start water extraction immediately, which limits secondary damage like mold and warped flooring, and we document everything in a way that supports your claim rather than complicates it. Titus works directly with your insurance company throughout the process, so you're not stuck translating adjuster language on your own.

📞 (586) 610-8608 🔗 tituscontractinggroup.com

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